:root{--bg:#0b141a;--app:#fff;--app-2:#f5f6f8;--chat-bg:#eae6df;--border:#e9ebef;--border-2:#dfe2e7;--text:#0f1419;--muted:#667085;--faint:#98a2b3;--brand:#4f46e5;--brand-soft:#eef0fe;--fb:#1877f2;--wa:#25d366;--tt:#111;--danger:#ef4444;--warn:#f59e0b;--ok:#12b76a;--out:#d9fdd3;--in:#fff;--header:#fff;--shadow:0 1px 2px #1018280f, 0 4px 16px #1018280f;--nav-h:60px;--head-h:56px;font-family:Segoe UI,system-ui,-apple-system,Noto Sans Bengali,sans-serif}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent;margin:0;padding:0}html,body{height:100%}#root{min-height:100%}body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;font-size:15px}button{cursor:pointer;color:inherit;background:0 0;border:none;font-family:inherit}input,textarea{font-family:inherit}::-webkit-scrollbar{width:0;height:0}.app{background:var(--app);flex-direction:column;width:440px;max-width:100%;height:100dvh;max-height:940px;margin:0 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9px;font-size:11px}.pill{white-space:nowrap;border-radius:999px;padding:2px 9px;font-size:11px;font-weight:600}.pill.open{color:#0a8f5b;background:#e7f7ef}.pill.pending{color:#b4760a;background:#fef3e2}.pill.resolved,.pill.draft{color:#6b7280;background:#eef0f3}.pill.confirmed,.pill.sent{color:#0a8f5b;background:#e7f7ef}.pill.queued{color:#b4760a;background:#fef3e2}.pill.failed{color:#c0392b;background:#fde8e8}.glyph{color:#fff;border-radius:8px;flex:none;place-items:center;display:grid}.chan-dot{color:#fff;border:2px solid var(--app);border-radius:50%;place-items:center;display:grid;position:absolute}.searchbar{padding:10px 14px}.searchbox{background:var(--app-2);color:var(--muted);border-radius:11px;align-items:center;gap:9px;padding:10px 13px;display:flex}.searchbox input{color:var(--text);background:0 0;border:none;outline:none;flex:1;font-size:14px}.row{cursor:pointer;align-items:center;gap:13px;padding:12px 15px;display:flex;position:relative}.row:active{background:var(--app-2)}.row+.row:before{content:"";border-top:1px solid var(--border);position:absolute;top:0;left:68px;right:0}.row-main{flex:1;min-width:0}.row-top{justify-content:space-between;align-items:baseline;gap:8px;display:flex}.row-name{white-space:nowrap;text-overflow:ellipsis;font-size:15px;font-weight:600;overflow:hidden}.row-time{color:var(--faint);flex:none;font-size:12px}.row-time.unreadc{color:var(--wa);font-weight:700}.row-sub{justify-content:space-between;align-items:center;gap:8px;margin-top:3px;display:flex}.row-preview{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;flex:1;font-size:13.5px;overflow:hidden}.row-tags{flex-wrap:wrap;gap:5px;margin-top:7px;display:flex}.section-label{text-transform:uppercase;letter-spacing:.05em;color:var(--faint);padding:14px 16px 6px;font-size:12px;font-weight:700}.switcher{background:var(--app);border-bottom:1px solid var(--border);gap:8px;padding:10px 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var(--app);border-radius:999px;place-items:center;min-width:15px;height:15px;padding:0 4px;font-size:9px;font-weight:700;display:grid;position:absolute;top:-5px;right:-9px}.chat-screen{background:var(--chat-bg)}.chat-head{background:var(--header)}.chat-scroll{background-image:radial-gradient(#00000004 1px,#0000 0);background-size:18px 18px;flex-direction:column;flex:1;gap:7px;padding:14px 12px;display:flex;overflow-y:auto}.day-sep{color:var(--muted);background:#ffffffbf;border-radius:999px;align-self:center;margin:6px 0;padding:4px 11px;font-size:11px;font-weight:600}.msg{border-radius:10px;max-width:82%;padding:7px 10px 6px;font-size:14.5px;line-height:1.42;position:relative;box-shadow:0 1px 1px #00000014}.msg.in{background:var(--in);border-top-left-radius:3px;align-self:flex-start}.msg.out{background:var(--out);border-top-right-radius:3px;align-self:flex-end}.msg .m-agent{color:var(--brand);margin-bottom:2px;font-size:11.5px;font-weight:700}.msg .m-meta{color:var(--faint);text-align:right;justify-content:flex-end;align-items:center;gap:3px;margin-top:2px;font-size:10.5px;display:flex}.msg.out .m-meta .tick{color:#53bdeb;font-weight:700}.m-img{color:#fff;background:linear-gradient(135deg,#c3cbdb,#93a0bb);border-radius:9px;place-items:center;width:190px;height:140px;margin-bottom:3px;display:grid}.m-voice{align-items:center;gap:9px;min-width:180px;padding:2px 2px 2px 0;display:flex}.m-voice .vp{background:#00000014;border-radius:50%;flex:none;place-items:center;width:32px;height:32px;display:grid}.m-voice.out-v .vp{background:#0000001a}.wave{height:22px;color:var(--faint);flex:1;align-items:center;gap:2px;display:flex}.wave span{opacity:.55;background:currentColor;border-radius:2px;flex:1}.composer{padding:8px 10px calc(8px + env(safe-area-inset-bottom));background:var(--chat-bg);flex:none}.canned{gap:7px;padding-bottom:8px;display:flex;overflow-x:auto}.canned .chip{cursor:pointer;background:#fff}.composer-row{align-items:flex-end;gap:8px;display:flex}.composer-pill{background:#fff;border-radius:22px;flex:1;align-items:flex-end;gap:4px;padding:4px 6px 4px 8px;display:flex;box-shadow:0 1px 1px #0000000f}.composer-pill textarea{resize:none;max-height:96px;color:var(--text);background:0 0;border:none;outline:none;flex:1;padding:7px 4px;font-size:14.5px}.cp-ic{width:36px;height:36px;color:var(--muted);border-radius:50%;flex:none;place-items:center;display:grid}.cp-ic:active{background:var(--app-2)}.cp-ic.rec{color:var(--danger)}.send-fab{background:var(--brand);color:#fff;width:46px;height:46px;box-shadow:var(--shadow);border-radius:50%;flex:none;place-items:center;display:grid}.send-fab:active{filter:brightness(.95)}.sheet-backdrop{z-index:20;background:#0006;animation:.2s fade;position:absolute;inset:0}@keyframes fade{0%{opacity:0}to{opacity:1}}.sheet{background:var(--app);z-index:21;border-radius:18px 18px 0 0;flex-direction:column;max-height:82%;animation:.26s sheetUp;display:flex;position:absolute;bottom:0;left:0;right:0}@keyframes sheetUp{0%{transform:translateY(100%)}to{transform:none}}.sheet-grab{background:var(--border-2);border-radius:3px;width:40px;height:4px;margin:10px auto 4px}.sheet-body{padding:8px 18px 24px;overflow-y:auto}.cust-head{text-align:center;flex-direction:column;align-items:center;gap:4px;padding:10px 0 16px;display:flex}.cust-head .nm{margin-top:8px;font-size:18px;font-weight:700}.cust-head .ph{color:var(--muted);font-size:13px}.kv{border-bottom:1px solid var(--border);justify-content:space-between;gap:12px;padding:9px 0;font-size:14px;display:flex}.kv .k{color:var(--muted)}.kv .v{text-align:right;font-weight:600}.ltv{color:#fff;background:linear-gradient(135deg,#4f46e5,#7c3aed);border-radius:13px;margin:16px 0 12px;padding:14px 16px}.ltv .l{opacity:.85;font-size:12px}.ltv .v{font-size:24px;font-weight:800}.evt{gap:12px;padding:8px 0;display:flex}.evt .d{border-radius:50%;flex:none;width:10px;height:10px;margin-top:4px}.evt .en{font-size:13.5px;font-weight:600}.evt .ev{color:var(--brand);font-weight:600}.evt .et{color:var(--faint);font-size:11.5px}.evt-line{border-left:1.5px dashed var(--border-2);margin-left:4px;padding-left:16px}.pad{padding:14px}.card{background:var(--app);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:14px;margin-bottom:14px;overflow:hidden}.card-row{border-bottom:1px solid var(--border);padding:13px 15px}.card-row:last-child{border-bottom:none}.stat-grid{grid-template-columns:1fr 1fr;gap:11px;margin-bottom:14px;display:grid}.stat{background:var(--app);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:13px;padding:13px 15px}.stat .l{color:var(--muted);font-size:12.5px}.stat .v{margin-top:3px;font-size:23px;font-weight:800}.stat .s{color:var(--ok);margin-top:2px;font-size:11px}.order-card{border-bottom:1px solid var(--border);padding:14px 15px}.order-card:last-child{border-bottom:none}.order-top{justify-content:space-between;align-items:center;margin-bottom:7px;display:flex}.mono{font-family:ui-monospace,Cascadia Code,monospace}.kv-line{color:var(--muted);justify-content:space-between;padding:2px 0;font-size:13px;display:flex}.kv-line b{color:var(--text);font-weight:600}.btn{background:var(--brand);color:#fff;border-radius:11px;justify-content:center;align-items:center;gap:8px;width:100%;padding:11px 16px;font-size:14px;font-weight:600;display:inline-flex}.btn:active{filter:brightness(.96)}.btn.ghost{background:var(--app);color:var(--text);border:1px solid var(--border-2)}.btn.sm{border-radius:9px;width:auto;padding:7px 12px;font-size:12.5px}.perm{background:var(--brand-soft);color:var(--brand);border-radius:7px;padding:2px 8px;font-size:11px;font-weight:600}.staff-row{border-bottom:1px solid var(--border);align-items:center;gap:13px;padding:13px 15px;display:flex}.staff-row:last-child{border-bottom:none}.online-dot{border:2px solid var(--app);border-radius:50%;width:11px;height:11px}.field{margin-bottom:13px}.field label{color:var(--muted);margin-bottom:6px;font-size:12.5px;font-weight:600;display:block}.field input{border:1px solid var(--border-2);border-radius:10px;outline:none;width:100%;padding:11px 13px;font-size:14px}.field input:focus{border-color:var(--brand)}.note{color:#8a6d1a;background:#fff8e6;border:1px solid #f5e3b3;border-radius:11px;margin:4px 14px 14px;padding:11px 13px;font-size:12.5px}.note.info{color:var(--brand);background:var(--brand-soft);border-color:#dcdffb}.empty{color:var(--faint);text-align:center;flex:1;place-items:center;padding:50px 30px;display:grid}.login{background:linear-gradient(160deg,#eef0fe 0%,#fff 46%);flex-direction:column;flex:1;justify-content:center;gap:26px;padding:28px 24px;display:flex}.login-brand{text-align:center}.login-logo{color:#fff;background:linear-gradient(135deg,#6366f1,#8b5cf6);border-radius:19px;place-items:center;width:64px;height:64px;margin:0 auto 14px;font-size:30px;font-weight:800;display:grid;box-shadow:0 10px 24px #6366f166}.login-brand h1{font-size:23px;font-weight:800}.login-brand p{color:var(--muted);margin-top:5px;font-size:13.5px}.login-card{background:var(--app);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:18px;padding:22px 20px}.login-err{color:#c0392b;background:#fde8e8;border-radius:9px;margin-bottom:10px;padding:9px 12px;font-size:12.5px}.login-demo{color:var(--muted);text-align:center;margin-top:16px;font-size:12px;line-height:1.7}.spin{border:3px solid var(--border);border-top-color:var(--brand);border-radius:50%;width:30px;height:30px;animation:.7s linear infinite rot}@keyframes rot{to{transform:rotate(360deg)}}.loading{flex:1;place-items:center;padding:30px;display:grid}.menu-group{background:var(--app);border:1px solid var(--border);border-radius:14px;margin:0 14px 10px;overflow:hidden}.menu-item{text-align:left;border-bottom:1px solid var(--border);align-items:center;gap:13px;width:100%;padding:13px 14px;display:flex}.menu-item:last-child{border-bottom:none}.menu-item:active{background:var(--app-2)}.mi-icon{color:#fff;border-radius:10px;flex:none;place-items:center;width:38px;height:38px;display:grid}.mi-text{flex:1;min-width:0}.mi-title{font-size:14.5px;font-weight:600}.mi-sub{color:var(--muted);margin-top:1px;font-size:12px}.seg{gap:6px;display:flex}.seg-btn{background:var(--app-2);border:1px solid var(--border);color:var(--muted);white-space:nowrap;border-radius:9px;flex:1;justify-content:center;align-items:center;gap:6px;padding:9px 6px;font-size:13px;font-weight:600;display:flex}.seg-btn.active{background:var(--brand);color:#fff;border-color:var(--brand)}.seg-btn:disabled{opacity:.5}.icon-btn{width:36px;height:36px;color:var(--muted);border-radius:9px;flex:none;place-items:center;display:grid}.icon-btn:active{background:var(--app-2)}.chk-grid{flex-wrap:wrap;gap:7px;display:flex}.chk{background:var(--app-2);border:1px solid var(--border);color:var(--muted);border-radius:9px;align-items:center;gap:6px;padding:7px 11px;font-size:12.5px;display:flex}.chk.on{background:var(--brand-soft);color:var(--brand);border-color:#dcdffb;font-weight:600}.copy-row{cursor:pointer;justify-content:space-between;align-items:center;gap:10px;display:flex}.info-pill{background:var(--brand-soft);color:var(--brand);border:1px solid #dcdffb;flex:none}.guide-step{border-bottom:1px solid var(--border);gap:12px;padding:11px 14px;display:flex}.guide-step:last-child{border-bottom:none}.gs-num{background:var(--brand-soft);width:24px;height:24px;color:var(--brand);border-radius:50%;flex:none;place-items:center;font-size:12px;font-weight:700;display:grid}.gs-t{font-size:13.5px;font-weight:600}.gs-d{color:var(--muted);margin-top:2px;font-size:12.5px;line-height:1.5}.ok-msg{color:#0a8f5b;background:#e7f7ef;border-radius:9px;margin-bottom:10px;padding:9px 12px;font-size:12.5px}.fab{right:16px;bottom:calc(var(--nav-h) + 16px);background:var(--brand);color:#fff;z-index:8;border-radius:18px;place-items:center;width:56px;height:56px;display:grid;position:absolute;box-shadow:0 8px 22px #4f46e573}